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TSB
11-6-9 |
- SYNC - INTERMITTENT VOICE RECOGNITION
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| Publication Date: June 13, 2011 |
FORD: | 2011 Fiesta, Focus, Fusion, Mustang, Taurus, E-Series, Escape, Expedition, F-150, F-Super Duty, Flex |
LINCOLN: | 2011 MKS, MKZ, MKT, Navigator |
MERCURY: | 2011 Milan, Mariner |
ISSUE:
Some 2011 vehicles equipped with SYNC® may exhibit intermittent voice recognition: SYNC® is not listening/hearing commands, no response to voice commands or SYNC® responds voice commands not available with this device when using play artist/album/track commands.
ACTION:
Follow the Service Procedure steps to perform software update.
SERVICE PROCEDURE
- Ensure that the Integrated Diagnostic Software (IDS) release is at 71.04 or higher, then close the IDS software.
- To perform the reprogram it will be necessary to follow the online version of the Workshop Manual (WSM) Section 418-01 Accessory Protocol Interface Module APIM - Standard programming. Update the Consumer Interface Processor (CIP) software level to (AD) level suffix.
WARRANTY STATUS:Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.
| OPERATION |
DESCRIPTION |
TIME |
| 110609A | Reprogram The APIM (Do Not Use With Any Other Labor Operations) | 0.4 Hr. |
DEALER CODING
| BASIC PART NO. |
CONDITION CODE |
| 14D212 |
04 |
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