Some 2011 vehicles equipped with SYNC® may exhibit intermittent voice recognition: SYNC® is not listening/hearing commands, no response to voice commands or SYNC® responds voice commands not available with this device when using play artist/album/track commands.
Follow the Service Procedure steps to perform software update.
Ensure that the Integrated Diagnostic Software (IDS) release is at 71.04 or higher, then close the IDS software.
To perform the reprogram it will be necessary to follow the online version of the Workshop Manual (WSM) Section 418-01 Accessory Protocol Interface Module APIM - Standard programming. Update the Consumer Interface Processor (CIP) software level to (AD) level suffix.
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.
Reprogram The APIM (Do Not Use With Any Other Labor Operations)