These symptoms may be triggered by a low battery state of charge, or a recent battery disconnect/reconnect.
Follow the service procedure to correct the condition.
This software upgrade only applies to the following Accessory Protocol Interface Module (APIM) Vehicle Interface Processor (VIP) and Customer Interface Processor (CIP) software levels:
VIP: 9L2T-14D205-AC / CIP: 9L2T-14D544-BC
VIP: 9L2T-14D205-AD / CIP: 9L2T-14D544-BD
VIP: 9L2T-14D205-AE / CIP: 9L2T-14D544-BD
To determine the current APIM software level, reference the Professional Technician Society (PTS) website, enter the VIN in OASIS, click the GO button and select the SYNC button.
Determine if communication can be established with the APIM using IDS.
If communication cannot be verified, proceed to Step 2.
If communication is present, proceed to Step 3.
Reference Workshop Manual, Section 418-00, Module Communication Network to determine if communication can be established. If not, perform an APIM power reset by disconnecting and reconnecting the vehicle battery.
If communication is now present, proceed to Step 3.
If communication still cannot be established, replace the APIM.
Reprogram the APIM to VIP software level 9L2T-14D205-AF by following the Service Procedure.
SOFTWARE IS AVAILABLE ONLY THROUGH THE PTS WEBSITE, AND NOT AVAILABLE THROUGH THE SYNCMYRIDE.COM WEBSITE.
CONFIGURATION AND PROGRAMMING REQUIRES THE USE OF A SPECIAL PTS APPLICATION. INSTALLER MUST HAVE ACCESS TO PTS AND HAVE A VALID PTS USER ID AND PASSWORD.
Connect the vehicle communication module (VCM) to the data link connector (DLC).
Connect the VCM to the IDS tool or laptop running IDS software.
Turn the ignition key to the on position.
Launch IDS tool.
If required, update the VCM with the latest software.
Close the IDS tool.
From the PTS website, run OASIS by pressing the Read VIN And DTC's button. After vehicle communication is established, press the GO button.
From the Vehicle Service Session screen, Select the SYNC button.
Press read APIM button.
Select software and press program APIM to update the SYNC module.
YOU MUST USE A MALE-A TO MALE-A USB CABLE LIKE ROTUNDA PART NUMBER CCMU5B2-AM-AM-10 TO COMPLETE THIS STEP.
DO NOT USE A TRANSFER TYPE CABLE.
DO NOT DISCONNECT THE VCM OR USB CABLES DURING APIM PROGRAMMING.
THE SYSTEM MAY PROMPT YOU TO INSTALL SOFTWARE FOR THE USB PORT. FOLLOW THE ON SCREEN INSTRUCTIONS TO INSTALL THE USB PORT DRIVER ALREADY INCLUDED IN WINDOWS XP.
Program the processor in the APIM.
Connect the Male-A to Male-A USB cable, Rotunda part number CCMU5B2-AM-AM-10, to the IDS tool or laptop running IDS software, and to the vehicle USB port.
Follow the on-screen instructions to program the VIP module.
At the end of the configuration and programming procedure, the programming has been completed successfully screen will be displayed.
Exit PTS, disconnect the VCM and disconnect the USB cable.
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.
Use SLTS Operations If Available; Claim Additional Diagnosis Or Labor Performed As Actual Time