RE: Peeling Paint
Three years ago, my husband surprised me with a 2003 Mustang Convertible in True Blue. I've always dreamed of a Mustang Convertible. The dream was mine! Three years down the road that dream is a nightmare! Car runs great. Problem is the paint which is peeling. There was 2 chips when we took possession at which time my husband questioned the sales rep. He said it was probably rock chips and wouldn't be a problem. Well it's now a big problem. I have bubbles and pits in the paint all over the car and the paint just slides off the hood when it's washed. Numerous correspondence with Ford is like being caught in a vicious cycle. Finally, someone told me I needed to contact my area Ford Rep. She brought out a guy from the dealership where we purchased. I was told it was rock and lovebug damage and they would only paint the hood as a courtesy to me. In the meantime, my husband and I did some checking & we have now located some 20+ Mustangs in a 50 mile radius of us with the same paint issues. We have a file with year, color, VIN#, mileage, owner and phone #'s and a photo album full of photos of the Mustangs that the owners would allow us permission to photograph--all labeled. Four of these are true blue. All of this is within the span of 2 months. Our insurance company sent out an insurance adjuster who stated that there was some rock and bug damage but there is definitely an underlying factory paint defect. He pointed out stress lines in the paint and other areas we had not seen before. He told us the problem is not the paint but what Ford does before painting. There is also a lady who had the same damage. Ford repainted her car 2 years ago and the paint is already doing the same thing.We have a $23,000 car that we still owe 3 years on and it looks like junk. We also are seeing some of the same early beginnings in a few of the 2005's. Will they look like ours in 3 years? How can Ford be proud of these rolling advertisements for the company Henry Ford was so proud of? Shame on Ford for making the orignal muscle car a limp noodle! By the way, I work for Ford! If they won't stand behind their own employees do you really think they will stand behind consumers who are not employees? Certainly not!
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