My deductible was $50 on this. My rates won't be affected.
The dealership got back to me. The jackass glass supplier tried to blame it on my wiper blade saying something must've got in between it and the glass. I told the dealership the truth that I didn't use the wipers and the car hasn't been driven in the rain since they put that windshield in. They believe me but there isn't much they can do since that a-hole insists it's not his fault.
The dealership is going to eat the cost of another windshield and I told them to go ahead and replace the blades just to cover both our asses. I have no complaints about the dealer's service but I think they should reconsider who they have doing their glasswork if issues like this keep coming up for them and their customers.
I took it in to the dealer this morning and showed them the scratches. They said they are going to have their "glass supplier" come out and look at it. Whether they are going to try and repair the scratches, put an entirely new windshield in, or attempt to blame this on me I don't know yet.
Should hear back sometime this morning. If they attempt to blame this on me I am going to be absolutely furious. Also, if they make repairs and I'm not happy with the results I will insist on a new windshield. If they won't comply with that then I am calling my insurance agent and attempt to get them to stop payment on the windshield.
I had a wiper fall off ( I know sounds stupid) while I was busy with paperwork and it eched right into the glass. My boss had it repaired.. Like I said you'd be amazed what glass shops can repair
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2006 GT 5 sp, vista blue, K&N filter only, SCT tuner, pine scented air freshener, those chrome door lock plungers, chrome valve caps 13.51 @ 102.75
The dealer ate the windshield. They put in a brand new one. This one doesn't have any scratches.
Unfortunately, it looks like somebody slipped a tool while they installed the new one and managed to scratch the car. There's a couple 1" scratches, pretty deep, right where the windshield meets up with the top of the car. They run lengthwise at a shallow angle along the edge. Deep enough to require wet sanding to fix.
I'm through with this. I'm not going to say or do anything else but walk away. It's apparent to me that no matter how much money you throw at something any more it's impossible to get the job done right the first time.
I feel your pain. I took my car in for repair that required my rear wheels come off and then later that week when I tried to get the wheels off for an upgrade, I couldn't. They tightened the lugs so hard that not even a breaker bar could get them off. The lugs where all twisted with the shear force they used to put them on. I had to go back to the dealer to have them loosen the lugs and hand tighten them (waited over two extra hours for this). When it was all done they took the 4 extra lugs (extra cuase I was using wheel locks) I had in the trunk and never gave them back and they scratched my old rims making it harder to sell them now.
< Message edited by MikeD916 -- 5/15/2008 8:36:39 AM >
Posts: 464
Joined: 8/29/2006 From: North part of the South Status: offline
That's been my experience with the dealership too. Fix one thing, screw up another. I went back 3 times last time I was there for an initial visit and they never did satisfy me 100% because every time they fixed what I was complaining about, something else would be wrong, broken, scratched or missing.
Then they bug the CRAP out of me via phone trying to get me to send in a 'perfect' review for their service. FAT CHANCE.
Haha, I've been getting the phone calls too. I chose to not leave any feedback since I plan on going back in the future. I think the other dealerships where I live are even worse.
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RE: Got my windshield replaced - 
