Mr. Saleen, in the event you ever checkout what servicethis customer got from your company, all I can say is excellent, I had communications with, one of yourCalibration Engineers, Aftermarket Part Department,Parts Department, Service Department, Customer Service and the North Eastern States Regional Sales Manager also Portsmouth Ford in NH who wasn't even a certified Saleen Dealer who worked with Saleen to satisfyme,everyone was very helpful and alway's went out of thier way to make my ownership of my 05 Saleen SC281a pleasant experience. I've read where other's haven't been so lucky, But for me being patient, finding the right Managers at Saleen to talk with made all the difference.
I've had quite a bit of contact with reps from Saleen. Some good and bad...
The bad: Parts Dept and Techs don't seem to really care to answer many questions or try to help out with anything unlesssit has to do with '05 and up Saleens. Like the '04 and belows no longer exist. Don't get me wrong, I have had good and bad experiences with them, but that's just the impression that was left with me.
The good: Patty is AWESOME! She went above and beyond to help me out and I can't comment enough on just how much she did. THANKS AGAIN PATTY
I posted this 5-27-07 and the car is still in the shop, I guess you can say I am beyond frusterated.
Quote:
I posted in Sowaxeman's Mod thread that my car had been in the shop for about a month, a couple of guys asked what was up, so not to clog up Jason's post I started this one.
I had a Ford warranty issue with the soft boot cover being warped, while it was in getting permission to replace the cover, I asked them to check the brakes for the third time because of the squealing. They found a problem and reported it to Saleen, Saleen told the dealership that the parts were back ordered and would ship them when they came in, I left the car at the dealer to wait for the parts that would be in "soon", a second call week later still promised the parts when they came in, so the car sat. A week later the dealer called again at my request and were told the parts were still on back order,a hour later the dealership received a fax saying the claim had been denied. I was pissed, I called warranty, who forwarded me to tech who told me that I was 1000 miles over the part warranty and they would not take care of it, even though I had complained about it since I had the car, it did not matter that the repair was previously authorized. I called Bill Vaughn, the person in charge of the warranty, he never returned my calls. I e-mailed SARbefore we found out he was leaving and received the e-mail I had posted in the Steve retiring thread. I took the car hometwo and a half weeks later, frustrated.
After the car was home for aweek the service engine light came on, took it back to the dealer a week and a half ago, the car is running rich, the dealership has left messages with Saleen that went unreturned, until I called and complained were the calls returned. The car is still in the shop, the dealership is still trying to get input from Saleen.
There are a few more issues with Mr. Vaughn, but I will post them later. This post is already longer then I wanted it to be.
eeek, I see a train wreck in the future of this thread...
I think it depends on whom you're working with, what day it is, and perhaps how loud you can squeak (as in the squeaky wheel...). There have been a wide variety of experiences, both good and bad, from the members of this forum. Here's my perspective:
Steve Snyder in Warranty has been amazing to work with. He has gone out of his way to help me on two separate occasions and he is making a big difference in that department. Unlike both local dealers, who have taken FOREVER because Saleens are clearly not a priority. And both times, the dealers pointed at the Saleen folks for the holdup -- which I know was not the case.
Allduerespect to you, USMCSS, but Pati Reard has been a tremendous disappointment. I asked her for a letter of authenticity back in November 2006. She emailed back right away that she'd take care of it. A month later, no letter, so sent her another email. Her reply was "sorry for the delay, I'll look into it." Then nothing. End of January I sent another email asking about it and she never bothered to respond. Perhaps I should be using the phone and behaving as if it's an emergency. But last time I checked, I was a customer, right?
Have only ordered some small items from Aftermarket but they were very prompt and the items were just as advertised.
__________________
Amy >"<
'05 Windveil Blue S281 #52, aka "Georgia"
ORIGINAL: USMCSS
The bad: Parts Dept and Techs don't seem to really care to answer many questions or try to help out with anything unlesssit has to do with '05 and up Saleens. Like the '04 and belows no longer exist. Don't get me wrong, I have had good and bad experiences with them, but that's just the impression that was left with me.
Well, I don't think thats really a fair assesment. Out of the 4 people that you would talk to if you called parts, 2 of us drive 99-04 Saleens and one of the others drives a 98. It's not that we dont care, infact we are all pretty passionate about our stangs, its that for the most part we have extremely limited availability ofa lot of the parts for the vehicle at this time (which is something we are fixing as we speak). From a sales point of view, if we had something to offer you, we'd make sure you knew about it as we'd like to sell you any part you might need.
Love em! Never had any problems that haven't been fixed. But I usually pick up the phone and call. Emails... Never seem to do me any good and once you call in and talk to the same person a few times it seems to help. Alex is the rep I talk to in the West. Usually answers the phone if not he ALWAYS calls me back.
ORIGINAL: tim1200
I posted this 5-27-07 and the car is still in the shop, I guess you can say I am beyond frusterated.
Dude! your car is still in the shop?!?!?!?!?!?!?! [sm=boosign.gif]
I remember this post from a few weeks back, and was wondering whereyou have been as you haven't posted in a while.I was gonna rip on youand mills for not showing up for my slumber/pillow fight party, but now I don't have the heart [&o]
Jazzer wantin' to see his pepes back on the road again
I recently had excellent service, from Jorge Lopez, Saleen Tech Line Specialist, who alerted me to a fix for my Thunder Truck's cruise control surging problem.
Jorge e-mailed detailed instructions about how to remove the PCM, for reprograming. By doing it myself, I didn't have to fool with a trip to a dealer, etc.
I sent the PCM, from MD, to Saleen, in CA, and had the reprogramed unit back in 2.5 days.
The cruise control problem is completely fixed and I'm a very happy customer.
You misunderstood me or maybe I just didn't express it correctly. It was the "impression" left with me, not my overall assesment. Perhaps the couple times I called in, I was lucky enough to get that 4th guy who doesn't drive a 99-04...j/k. Like I said before, I have had GOOD and BAD. Unfortunately, the bad have left more of a longer lasting impression due to the circumstances of the call and I no longer look to call Saleen with Tech or Parts info or orders. Please don't mistake what I am saying. I by no means feel that you guys are a bunch of a$$holes or are completely unapproachable. You guys have helped on numerous occasions for myself and a good friend of mine.
As for Pati....I'm wondering if she truly did get my car registered to my name week before last, I'll call tomorrow.[]
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