Another Example of Saleen Customer Service

walc · 11-08-2006, 09:45 PM

When I bought my new Saleen, 5.5 weeks ago, I know my dealer reported the sale to Saleen the next day. I telephoned Saleen, in Irvine, the day after my purchase to request a copy of the window sticker, which the dealer had to destroy to get it off the window. Ian, at Saleen, confirmed that my dealer had faxed the sale info.
Thanks to Ian, the duplicate sticker arrived the next day. [sm=smiley20.gif]
During the telephone call, I asked to join Team Saleen. It was suggested, by Patti, of Saleen, that I wait until I had the $100 gift certificate, for returning the Q.C. survey, to use for payment. I appreciated that advice. [sm=smiley20.gif]
I have anxiously awaited the survey, for 5.5 weeks, because I want the Team Saleen jacket, before it is too cold to wear it, until Spring. So, yesterday, I sent e-mails to Saleen, info and new car sales, requesting to know the status of the survey and gift certificate.
Have I received an acknowledgement, or reply? Of course not. [sm=smiley21.gif]
I realize that Saleen's employees are not sitting at their work stations in anticipation of an e-mail from me; but, let's face it, this is not good customer service. [sm=noooo.gif]
In any event, I just bought a Team Saleen jacket, on eBay. So, I won't have to actually join Team Saleen, if I ever get the survey and gift certificate.

Chuckdoc · 11-08-2006, 10:02 PM

So you gave them 1 day to respond to your email before you posted it on public boards?

Sounds like some of the expectations around here are pretty high....

AmyVCTexas · 11-08-2006, 10:10 PM

No, actually he gave them several weeks to do what they promised/suggested. Maybe it's a flaw, but some of us will only wait so long and be so patient with a company that has many thousands of our dollars before the fuse gets short.

I don't want to see another Saleen-bashing thread, but the man has a right to be frustrated.

David_K · 11-08-2006, 10:12 PM

it takes forever to get that jacket

walc · 11-08-2006, 10:18 PM

Quote:

ORIGINAL: Chuckdoc
....Sounds like some of the expectations around here are pretty high....

True. When I pay a $20K premium for a Ford Mustang GT, I expect "value" in return.
Please excuse me, while I return to trying to buff-out the bubbles, in the clearcoat of my Saleen rear spoiler. [:'(]

06SALEEN1246 · 11-08-2006, 11:34 PM

Well I bought my Saleen New in July...I have yet to see a survey or for that matter did I know anything of a gift certificate...oh well that is saleen for you...

06SaleenX · 11-09-2006, 12:06 AM

bought mine in may,, selling dealer wont even return emails or calls, "chapman in philly pa, nor got any info from saleen at all, last time i talkd to saleen they had not even recieved a report that i purchased the car LOL

06SALEEN1246 · 11-09-2006, 12:55 AM

I hate to even buy new vehicles anymore

Chuckdoc · 11-09-2006, 01:12 AM

I know they took over a month to get the info (survey), but when he emailed them, he waited a whole night before going to the boards.

I just think there's been a lot of Saleen-bashing, multiple quality control thread, etc.. etc.. etc..

While I agree that every issue should be sorted out, I also think the rhetoric on this board lately has taken a dive. Maybe we should have a sub-section just for Saleen Bashing or something...

I'm not gonna rant on this, but I believe in the free market. If Saleen is as God-Awful at production, costumer service, quality assurance, and everything else displayed on this board lately, then the market will correct. i.e., Saleen will go out of business and dealers will drop them completely. No more Extremes, SC's, 3V, PJ, etc...

UNLESS, of course, it's not actually as bad, and there's a smaller percentage of people complaining twice as loud. I'll let the reader be the judge, but I'll add that more Saleens are currently going to costumers than ever before.

The market is speaking.

Chuckdoc - and no, I don't work for Saleen, I'm an enthusiast.

walc · 11-09-2006, 01:30 AM

Chuckdoc,
What can I say? You are easily satisfied. I am not.
Perhaps, I should have waited a few more months, like others who have never received a customer survey. I mean, seriously, why would Saleen care about feedback from its' customers?
I really didn't buy this car just to complain about it. Nor do I deny that it has many good qualities. That is why I hope Saleen will take note of what customers, such as me, are saying and improve quality control, so it doesn't go out of business and leave us with unwarrentied lemons.
BTW, for a company that is delivering more cars than ever, according to you, there are a ton of new unsold 2006 Saleens still on dealers' lots. Take a look a the fire sale prices on eBay, if you want to see what the market is really saying.

PS. If Saleen ever responds to my e-mails or sends me a survey, I'll update this thread.