Most of the guys on this list can be snailmailed by addressing as follows:
Mr. William Ford Jr. Chief Executive Officer Ford Motor Company 16800 Executive Plaza Drive Dearborn MI 48126
dont expect that one to get past a secretary though.
heres a couple of known 'goodguys' in the business- remember they may not even know whaty Kzinti was or had anything to do with his demise...Again, these are GOODGUYS- please say your piece, but stress the positives about Kzinti, verses just the STRESS of waiting for your Ford Product- yelling at these guys would be a mistake in many ways...by all accounts(chatted thru forums to some guys that worked for/with thenm on the way up) these guys understand the enthusiasts, and just may speak up to get this thing straightened out- and either Kzinti reinstated as customer service rep or some other automated buyer service to allow tracking like he supplied.
these two I gotta vouch for, wish Ford had more like them:
DARRYL B. HAZEL Senior Vice President, Ford Motor Company; President, Ford Customer Service Division 16800 Executive Plaza Drive Dearborn MI 48126
AL GIOMBETTI Vice President, Ford Motor Company; President, Ford and Lincoln Mercury 16800 Executive Plaza Drive Dearborn MI 48126
as of 6 months ago, these above guys acted on their email directly, not sure if thats changed for MrHazel as he's now a Senior VP.
this guy should probably be concerned, but Ive not talked to anyone that could say anything good or bad- but he was in charge of customer service... I never did figure out his email as the original, and the 'changed' apparently changed again...
FRANCISCO CODINA Group Vice President, North America Marketing, Sales and Service 16800 Executive Plaza Drive Dearborn MI 48126
gotta run- more later
PLEASE, write Mr Hazel and Giombetti, if you want Mr Ford also, but like I said, it wont get to him unless theres a ton of names on it...would suggest not going over the heads of the known good guys that could present a concept properly...
Most of all, be nice- these are some of the biggest guys in one of the biggest corporations in the world...wish I had some pointers on how to address them properly- just be sincere and stress the positives, congratulate them on the success of the mustang.
suggestion: how about printing out YOUR tracking threads if you can find them over at blue oval- I think you can search your posts, cut and paste into YOUR letter, just to show the updates you recieved, and how much they meant to you as a 'involved buyer', maybe some of the 'congratulations your pony was born last night' posts might strike a nerve...
Come on guys- lets see if we can get Kzinti where he shoulda been all along, thanks.
< Message edited by ford4v429 -- 5/30/2006 9:45:23 PM >
Lejay- it might seem a longshot, but there are guys at ford that do care...when my first car got smacked at delivery, a VP assisted me when no one else would...I know of a someone else that got a Ford engineer flown in to sort out her Mustangs electrical gremlins when the dealers couldnt do it- a shame to have to reach so high to get a reaction from ford, but It CAN happen.
SUGGESTION: How about editing your signature line to point back to the addresses- see mine...those of you not using signatures, just click on "my profile" and paste it in there for a week or so...every post youve ever thrown out might get one more person to see it, write ford...
< Message edited by ford4v429 -- 5/30/2006 9:58:25 PM >
OK people, for everyone that wanted to know what we could do to let Ford know how we feel, now we have contact points.
(MANY THANKS TO ford4v429 for the info!)
These guys are going to get daily emails from me from home,(Joe Shmo, nobody) and from work ae.ge.com (General Electric / Aviation) GE is a Ford partner.
I know I probably won't carry much weight either way, but they are going to get damned tired of hearing from that idiot in Kansas. Stamps aren't cheap anymore, but I think they will probably get tired of seeing the same (polite, well written, but pointed letter) 3 or 4 time a week, in addition to the daily emails.
I really was within a couple of hours from cancelling my GT order out of shear frustration,(I'm not kidding, I had already contacted my dealer) seems Ford wouldn't, or couldn't, provide info to my dealer. Kzinti was able to come up with a VIN for me, and that was the first indication I had that my order was even accepted.
And what Kzinti did is what we call customer service. You remember, the customer is always right, keep the customer happy.......or do we just not care anymore.
Some of his union brothers object to his activities. Kzinti is an electrician (reportedly) and by his fellow electricians own admission, they have a lot of "down time" waiting for something to break. So Kzinti checked VOPC and posted on BOF instead of playing solitare, I guess they felt threatened. I am and have been a union member, but I know that every union has individuals who just can't mind their own buisness. I would think (with Ford's current situation) anything any employee does to keep customers excited and happy is a good thing.
Maybe the union folks had nothing to do with it, maybe it was a brand new college boy, going to set the world on fire (we've all seen them) Maybe a new college boy got a bug in his ear. (I smell a snitch) I'm a sorta college boy too, A&P/IA, but I've seen plenty of disgruntled employees who think somebody's getting away with something that they can't.
sorry for the long post, but please jump on this, it may be a wasted, futile effort, but just maybe someone will listen.
Thanks guys (and gals!)
_____________________________
SUCK, SQUEEZE, BURN, AND BLOW.
The principles behind internal combustion engines......
I have never dealt with Kzinti, but he sounds like a great guy. Considering how many people Ford is letting go in the near future, you would think that they would feel that customer service is #1. Judging by all of the folks that utilize this forum, Ford has numerous customers that love their Pony and it is a shame that Ford would not allow someone to assist all of the other folks that want to be part of the Pony Community. So count me in to sign a petition to help someone that has helped so many in the Pony Community.
_____________________________
06 GT Tungsten Grey with Charcoal interior, K&N FIPK Magnaflow Magna Pak Cat Back Eleanor style grille 12" Stripes painted by Scott Winfield in W-S NC Mirror Inserts from Midwest Auto SCT X2 Tune Short antenna 3:73 Rear end gears
I agree K is the man, I didnt wait near as long for my stang as some of you did but I discoverd K in the last couple weeks of my wait and he was the most helpful person I have ever dealt with. He had all of the info that my dealer didnt. I had a similar experience to Lejay in that my dealer about fell over when I called him the morning my GT was to be delivered and said I would be waiting for his call when she arrived that day, he just kind of acted like yeah right, then a couple hours later he called back and said the car was there, he was shocked, I think he thought I was psychic LOL.
I AM BANNED Posts: 782
Joined: 4/4/2006 Status: offline
I've written, and e-mailed. I gotta suggestion :
How can our top MF Admins help us ? What if the top ppl at MF write a nice, but strong letter, posted for sigs, (sorta like a petition), and then contacted someone as high up as possible at FORD ?
What are your thoughts ford4v429 ? Anyone else think this is a good idea ?
Please advise.
JMO
< Message edited by LEJAY -- 6/1/2006 8:06:38 PM >
i'm on blue oval right now doing some stuff for kzinti... that as$fu** SWF is just unbelievably ignorant....
i will be writing emails to ford and letters as well to praise what kzinti has done...whether he is on "union time" or not..or using Ford resources to help out FORD CUSTOMERS...
i wrote this big long diatribe on blueovalforums that i won't get into here...but this type of bad press against kzinti for doing a great and honorable thing that the dealers AND FORD ITSELF refused to do just annoys the hell out of me....
Kzinti helped me multiple times and got me my window sticker before I got my car. He was the only person that I could trust for solid information about my order.
Ive felt the same way about SWF over at blue oval, but think it might be counterproductive to argue- he may have a point, but who cares...he may just be an instigator, again who cares...Kzinti in a roundabout way is helping his job security in the long run, by doing things to make ford a more customer friendly company. I think even he would have to acknowledge that. write to the Vice Presidents that are customer friendly(see link in sig) and lets stress the 'good things' that could be for all ford buyers if they act on this...arguing with SWF might be self defeating...tempting as it may be. just my 2 cents.
Most of the guys on this list can be snailmailed by addressing as follows:
Mr. William Ford Jr. Chief Executive Officer Ford Motor Company 16800 Executive Plaza Drive Dearborn MI 48126
dont expect that one to get past a secretary though.
heres a couple of known 'goodguys' in the business- remember they may not even know whaty Kzinti was or had anything to do with his demise...Again, these are GOODGUYS- please say your piece, but stress the positives about Kzinti, verses just the STRESS of waiting for your Ford Product- yelling at these guys would be a mistake in many ways...by all accounts(chatted thru forums to some guys that worked for/with thenm on the way up) these guys understand the enthusiasts, and just may speak up to get this thing straightened out- and either Kzinti reinstated as customer service rep or some other automated buyer service to allow tracking like he supplied.
these two I gotta vouch for, wish Ford had more like them:
DARRYL B. HAZEL Senior Vice President, Ford Motor Company; President, Ford Customer Service Division 16800 Executive Plaza Drive Dearborn MI 48126
AL GIOMBETTI Vice President, Ford Motor Company; President, Ford and Lincoln Mercury 16800 Executive Plaza Drive Dearborn MI 48126
as of 6 months ago, these above guys acted on their email directly, not sure if thats changed for MrHazel as he's now a Senior VP.
PLEASE, write Mr Hazel and Giombetti, if you want Mr Ford also, but like I said, it wont get to him unless theres a ton of names on it...would suggest not going over the heads of the known good guys that could present a concept properly...
Most of all, be nice- these are some of the biggest guys in one of the biggest corporations in the world...wish I had some pointers on how to address them properly- just be sincere and stress the positives, congratulate them on the success of the mustang.
suggestion: how about printing out YOUR tracking threads if you can find them over at blue oval- I think you can search your posts, cut and paste into YOUR letter, just to show the updates you recieved, and how much they meant to you as a 'involved buyer', maybe some of the 'congratulations your pony was born last night' posts might strike a nerve...
Come on guys- lets see if we can get Kzinti where he shoulda been all along, thanks.
We simply wanted to follow your order to see if we needed to help in
some way. Also, providing accurate information to our customers is
always our goal. There was never a thought of disciplining "Kzinti" (we
just wanted to follow up with them.) Thanks again for your note.
-----Original Message-----
From: XXXXXXXXXXXX GE Infra, Aviation, US)
Sent: Thursday, June 01, 2006 9:37 AM
To: Alderton, Jim (J.D.)
Subject: RE: Customer service
<<<That note was from one of Mr. Giombetti's assistants. (He even offered to help move my Mustang along a little quicker, but I am scheduled for the week of the 12th. already)
I really wanted to help out if I could do so without doing any further damage. I hope Ford does take notice of our opinions. And thank you for providing the means to contact the people with the juice to make things happen.>>>
Boy... that SWF guy is a card. and although many of his points are well taken, they also demonstrate some of the internal issues Ford has which make it difficult to provide true customer service to people like US.
Now... what happaned is done and we can only move forward from here. it is apparent that Ford as a company (you know - MANAGEMENT) more then likely is probably totally unaware of what K was doing - - - but believe me, they will be aware soon! .
Unfortunately - - WE can't change the attitudes of guys like SWF. Such is Life! All we can do is our little part.
Actually - - Dr K has had more impact then he or I even percieved possible. You see, many people hit those sites and they buy other brand cars as well. I will be posting at Blue a discovery I learned about - - but to make it short and give you a hit - BMW picked up on what K has been doing and they are already making changes at their end to One Up all other car makers in the "Order Tracking" arena - in-so-much as they will soon have it that you can go to your personal BMW website and WATCH your car going down the assembly line while it is being assembled - - - talk about knowing the status of your car!!!.
It is truly sad that most likely it was Union squabble that killed what K was doing for us! considering the Union is supposed to be there to protect their workers jobs. Yet, many of their activities cause issues and problems which make the company unproductive, unresponsive or unprofitable and so the end result is the Union guys lose their jobs because of actions by the Union.
Miind you, I am not anti-Union... There are many many companies out there that would screw their workers at the drop of a hat if it weren't for a Union being in place. But sometimes it gets out of control to the point a union can be as much of the problem as management.
We need to wake Ford up - - let them know they unknowingly had a Customer Service that people were using and LOVED! Let them know they need to re-establish that service whether they do it with Dr K, or start fresh. and our Writing Campain is one way of doing that!
By the way - I am Management now... and of my workers, there are 3 statements that will cause me to put you on my ****list real fast.
1. That's not my job! 2. That is HIS job. 3. He isn't doing his job!
I've sent a few letters off.... have you?
_____________________________
-PW (Professor Wizard)
Vv My Sexy Lady vV 05' Torch Red Vert, Red Int, All Options, Remote Start, Chrome GT's, and other stuff! *Sponsored by Dent Devil*
by the way... for those of you that don't get over to the Blueovel... I just posted this a few minutes ago...
...
Now that were “Here” in time… lets be realistic.
Don’t hold your breath! This one is going to be lengthy!
Although Kzinti was of a GREAT service to everyone, and we will sorely miss him. What he did was most likely without approval or permission of Corporate Management. Possibly without even without their knowledge. (You cannot assume because something is “common knowledge” that those who should know, will know!).
I would think Ford has policies against the sharing of any information obtained through the Ford Proprietary Internal Network to the public. In sharing such information with us on the status of our cars, K Man violated several Corporate Policies I am sure. SWF made it quite obvious that the Union would have problems with it all. So our friend pretty much is going to have to fight this on his own as you can pretty much figure the union isn’t going to be of much help.
I would venture to bet – that is why our buddy at ford was stifled. And now we just have to wait while he works though the system to find out the end result.
I do want to point out something. WE are NOT Ford Customers… the Dealerships are Fords Customers, and we are the Dealerships Customers. In the eyes of Ford Executive Management – it is NOT “US” who buy the cars from Ford, it is the Dealerships that buy the cars from Ford – and we in turn buy the cars from the Dealerships. THAT is how the entire system is setup and designed.
Ford could give a crap if we ever bought another Ford product as long as the dealerships continued to buy the cars.
This is their model… Ford sells cars to dealerships, and the dealerships sell cars to us. Not a new model, in fact a very old and antiquated model, still used buy most American Corporations for the last couple hundred years.
Customer Service that exists at Ford, is designed to serve the Dealerships.. NOT the End Buyers. Hence, when you call the Robot Lady to get your status – you have to pretend to be a dealership, especially if you talk to an “Agent”. If you tell the agent you are a buyer and have a car on order he/she will tell you they can’t help you and you are to call your dealership.
In effect, there is NO Customer Service in place to help the end buyer. And there never will be as long as Ford’s model is to sell through distributorships.
I would predict this:
Kzinti will most likely be reprimanded for accessing Corporate Data and sharing it with us therefore breaking corporate policy. In light of the fact that he did so, without personal gain, but instead in an effort to help Ford customers, he will not be fired. But instead will most likely be moved to another position – possibly at another plant. The Union may fine him for breaching some obscure Union rules. Ford IT will take measures to prevent such information being shared with the public in the future. Then the entire matter will simply vanish as if it never happened.
Ford will continue to move on, just as it has for the last hundred years. MSF will go on about his electrical work happily ever after, now that the guy he doesn’t like is gone. - only now his team will be one less man – as you can bet if Ford moves Kzinti, they will not replace him.
And Finally – because of Fords Business model – we end buyers will simply have to resort to the way things were done prior to Kzinti being around, and the world will continue to turn round and round.
The End.
_____________________________
-PW (Professor Wizard)
Vv My Sexy Lady vV 05' Torch Red Vert, Red Int, All Options, Remote Start, Chrome GT's, and other stuff! *Sponsored by Dent Devil*
apparently someone up top was aware and mentioned never considered reprimanding...see a couple posts up what acsteele got back. sounds like they are still sorting out wether to go or stop with this to me- the info you gave from BMW is a GREAT point to toss at Ford too- Kzinti started this stuff, others have noticed.
I have to respectfully disagree with the Professor and here is why. While I do agree that Ford may, in this day and age, still believe that Ford dealers are their customer and we are in turn the customer of the dealer, it is a model that will eventually sink Ford.
It may not completely put Ford out of business but it will move them further down the chain of top vehicle manufacture while others, like Toyota, continue to take market share away from Ford.
Ford will have to change and design a new business model or they will fail. That’s just how it is today if you want to succeed. I speak from experience because of what I have seen and been involved with personally in the past few years. The company I work for use to have the old business model of mass production batch and queue. We are now and have been for some time transforming to Lean manufacturing, single piece flow, etc. I won’t go into the details but it is what saved our company from going under.
We did not do it because we thought it was a great idea but rather what our customers expected. They want what they want when they want it and in the quantity they want it in and they don’t want to wait the 8 – 16 weeks it used to take but 2 – 4 weeks.
In short, we had to change or we would have been replaced by competition that was capable of doing it. Ford can and will be replaced by other auto manufactures if they do not change their current business model.
The dealers are no longer Ford’s customer but rather the vehicle that delivers their product to THEIR customers which is us. Dealerships are no more then the middleman and I would surmise it is they, the dealerships, which are pressing Ford to continue with their old business model.
Generally speaking dealerships are becoming more useless to the customer everyday. Their either have no idea on products and current information or they are to arrogant to believe they really need to service their customers.
People like Kzinti are what will make or break future business for Ford. Anybody can make a vehicle, anybody can make a Mustang, it is the engineers and design people who make a Mustang what it is or a Toyota what it is.
Auto manufacture are no more special then any other type of manufacturing and in the future it will be customer service that will keep one manufacture in business over the other.
If Ford don’t see a necessity to change their old business model that is ok, if Ford goes out of business it will hurt no one and have no impact on the economy because another auto manufacture will step in and take over where Ford left off…
I believe it’s time Ford actually made a BOLD MOVE themselves and began to focus on customer service because rather Ford likes it or not, believes it or not, their dealerships are NOT their customer WE ARE!!!
I AM BANNED Posts: 782
Joined: 4/4/2006 Status: offline
AND where did you get you MBA ?
110 years ago yesterday Henry Ford drove the 1st one. FORD has been around a long time, and will continue. They haven't done everything right, nor has GM or Chrysler.
Chrysler, in my opinion, never had a car to compete with the MUSTANG, and while GM dropped the Camaro and Firebird, FORD never quit on the MUSTANG, and relaunched it, with incredible success. NO other truck comes close to the F-150, 29 years running. The TAURUS was a top seller. If it weren't for uniform bodystyles in NASCAR, the MUSTANG would rule
FORD owners are by choice, and show brand loyalty in far greater numbers than other brands. IMO
FORD does have room for improvement, but, they ain't as bad off as sonic boom describes, and the Professor made a lot of valid points, and decribed the supply / demand chain 100% on the money.
Printable Version
RE: Ford apparently squashed Kzinti... - 
. 
